OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
139 ratings and 91 comments received in the last 90 days.
29 March 2024
Polite and friendly service. I felt like a valued customer.
29 March 2024
Simple purchase process
29 March 2024
The run up to pick up day was great and the handover was spot on. Only downside was that the car prep was rushed and the car wasn't perfectly cleaned. Considering I had 4 days notice on pickup and the car was at the dealership for 6 days.
28 March 2024
Helpful team and knowledgeable
14 March 2024
Clear explanation of everything and friendly and gave me all the options rather than pushing me towards something I didn't want
13 March 2024
See above
10 March 2024
Vines at Guildford, were quick to respond to our enquiry. Helpful in providing information without being pushy and felt that they had the customer needs as their priority.
09 March 2024
Very satisfied, quick delivery and great handover
08 March 2024
All arrangements made by Scott worked seemlessly - test drive, evaluation of availability, dealing with 2 trade in vehicles etc. It has been the best experience of buying cars since 1960 when, aged 18, I bought a first generation Mini! Thank you Scot
24 April 2024
Helpful, efficient service
22 April 2024
The servicing team were very efficient and friendly. I'm pleased that the services are now completed back at Mini as opposed to the BMW site.
22 April 2024
Did the job that needed doing without any isdues.
21 April 2024
Good customer service and vehicle service
21 April 2024
Efficient - much easier now back at Vines
20 April 2024
I was looked after immediately by the staff at Mini/BMW.
20 April 2024
Stephanie and Natalie were excellent and kept me informed at all times. I love having the video update from the technician too.
18 April 2024
Charming attentive customer service.
17 April 2024
Great service
17 April 2024
Everything was fine as arranged - advised.
31 March 2024
George was so patient answering all my questions, was incredibly helpful talking though all the options and legalities.