OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
121 ratings and 66 comments received in the last 90 days.
13 August 2024
Satisfied with the showroom experience, but the logistic and delivery of the car was not up to my expectations.
03 August 2024
Efficient and helpful
31 July 2024
Emily, the sales person was always helpful, nothing was too much trouble. Informative, and if she didn't know, she would find out. Kept me in the loop. Very bubbly, confident on the phone. Lovely emails. Enthusiastic.
30 July 2024
Great service at Vines Guildford
28 July 2024
Excellent service from Scott & Jon. Very knowledgeable about the vehicle, attentive, prompt in replies and easy to deal with
27 July 2024
Sales person Olivia was extremely helpful very polite
14 July 2024
Arrived the week I was told it would arrive. Andy was very good showing me how to set up the app etc
09 July 2024
Excellent team at Vines of Guildford
08 July 2024
I have used Carwow before to order an Audi 11 year ago it was my first ever expensive car and they did not offer the quality of service I received from the Guildford delaership. They offered a really good deal, were attentive & went above and beyond
15 September 2024
In all my 5-Mini ownership, I've never had less than superb service from Mini at Vines. I've had different issues over the years and they are always right on top of everything.
15 September 2024
Just a little hiccup in confirming that the service was covered by my service plan, and a bit of delay because although the garage work was prioritised as a while-u-wait appointment the cleaning of the car was delayed.
13 September 2024
Excellent customer service and experience. The fact that I could wait and work in comfort, along with my dog, with everything I needed was amazing! I was looked after by Stephanie Franklin very well one day and communication prior was excellent.
07 September 2024
All work carried out in a timely way.
04 September 2024
Such an amazing level of customer service from all the team at Vines Guildford, if only other industries could be as good as this, they really set the bar!
03 September 2024
Everything requested was done with a complimentary car wash. It did take longer than promised....3 hours not 90 minutes.
02 September 2024
Steph was very helpful
02 September 2024
Prompt service Useful information
01 September 2024
The staff and friendly customer service. The costs were given up front and then I was contacted when further work was needed to pass MOT. The video was informative too. The loan car was also great.
28 August 2024
End to end great customer service - efficient and informative.
12 September 2024
My brand new car was left out in the rain and had bird poo on which etched the paintwork